Accountable Operating Systems · Responsible AI · Regulated Infrastructure

Your programs are running. Outcomes aren't.

We build accountable operating systems inside IOUs — electric, gas, and power generation — where AI adoption and Lean discipline run as one governed system, not competing initiatives. $480M+ in documented hard savings says it holds.

PROVEN IN ELECTRIC OPS GAS OPS POWER GENERATION ENTERPRISE AI GOVERNANCE
Anne-Mari Seberger, PMP — Founder of Optima Advisory Partners
ANNE-MARI SEBERGER, PMP
FOUNDER · 11+ YRS INSIDE IOU OPERATIONS
SYS.00 — Track Record
$0M+Hard SavingsDocumented & audited
0%Program ScorecardAcross 11+ years
0%Lean Maturity, YoYMeasured at the unit level
0+Leaders DevelopedLean coaching & A3 facilitation

These are not estimates. Documented. Audited. Measured.

SYS.01 — Who We Serve

Built for the people who answer
for the outcomes.

ICP.01 Programs colliding

Sr. Directors & VPs at Investor-Owned Utilities

Your Lean, SAP, and AI programs were designed in isolation — and now they're colliding. Maturity scores move on paper while nothing changes at the unit level. Savings projections don't survive Finance's reclassification process.

ICP.02 Integration, not another program

COOs & EVPs at Regulated Energy Companies

Your operating system was built over decades of layered O&M and capital initiatives. You don't need another program. You need someone who can see the whole board before the next rate case filing.

ICP.03 Capable, but blocked

Enterprise Transformation Leads — OE, AI, Lean

You're doing the right work but missing the governance and accountability infrastructure to make it stick. Regulatory timelines don't wait for internal alignment.

SYS.02 — Failure Modes

Six breakdowns we see inside
every regulated operation.

ANDON STATUS — ▮ RUNNING · ▮ ATTENTION · ▮ STOP THE LINE

ERR.01

Lean maturity scores improving on paper — unchanged at the unit level.

ERR.02

AI tools deployed across the enterprise — without governance, owners, or audit trails.

ERR.03

Command centers rich in data — empty of decisions.

ERR.04

Lean, digital, and strategy programs — each designed in isolation, all colliding in the field.

ERR.05

Savings reclassified by Finance — before the rate case ever closes.

ERR.06

Leaders trained — behavior unchanged ninety days later.

SYS.03 — The Command Center

Data everywhere.
Decisions here.

This is the difference between a dashboard and a command center: every amber has a named owner and a countermeasure. Every red stops the line. Hover any tile.

DAILY OPERATING REVIEW — LIVE BOARD RUNNING ATTENTION STOP THE LINE 00:00:00
Safety — Recordable-Free Days 142
Owner: Field Ops · Reviewed today
▮ RUNNINGStandard work holding. Reviewed at this morning's tailboard — no open actions.
Leader Standard Work — Adherence 96%
Owner: District Leads
▮ RUNNINGGemba walks on cadence across all districts. No corporate prompting required.
O&M Unit Cost — vs Plan +3.2%
Owner: M.R. · CM due Fri
▮ ATTENTIONA3 in progress — driver isolated to overtime in one district. Countermeasure lands at Friday's operating review.
AI Audit Trail — Use Cases Owned 100%
Owner: AI Governance
▮ RUNNINGEvery deployed use case has a named owner and an audit trail. Would survive a data request today.
Savings Pipeline — At Reclass Risk $4.1M
Owner: Affordability PMO
▮ ATTENTIONFinance reclassification review Wednesday. Expense/capital split documented — direct line to the rate case.
Ungoverned AI Pilots — Detected 3
Owner: Unassigned → Escalated
▮ STOP THE LINENo new deployments until owners are named. Intake review scheduled — the use-case framework applies to everyone.
Planned Outage Readiness T−12DAYS
Owner: Gen Ops
▮ RUNNINGReadiness walkdown complete. Critical path holding — no schedule risk carried into the window.
Lean Maturity — YoY Trend +72.5%
Owner: OE
▮ RUNNINGUnit-level gains verified — not just scorecard movement.
SIMULATED FEED — THIS IS THE BOARD WE BUILD INSIDE YOUR OPERATION. DATA BECOMES DECISIONS, OR IT'S JUST DECORATION.
How We Work
"I don't consult from the outside. I build operating systems from the inside — and I stay until they run without me."

Every engagement starts with a diagnostic. We identify the specific breakdown — not a category of problems. Then we build the system, coach the people, and measure the outcome in dollars, maturity points, or both.

No retainers for observation. No frameworks delivered as slide decks.

Diagnostic
We start with the specific breakdown — not a generic readiness assessment. What system is failing, and where does accountability end?
Design
Operating system architecture: governance structure, leader standard work, reporting cadence. Built for regulated environments.
Build & Coach
We build alongside your team. Coaching, facilitation, and real-time adjustment until the system runs under internal ownership.
Measure & Transfer
Every outcome documented. Financial savings, maturity scores, adoption rates. Transfer of ownership is built into the plan.
Elevation Engine™
Our leadership and culture development framework. Builds the behavioral accountability and operating rhythm that sustains maturity improvement after the engagement ends.
Clarity™
Operating system design methodology. Integrates operational excellence, digital transformation, and strategy into a single, governed, measurable system.
Affordability PMO
Financial governance and savings validation architecture. Tracks expense/capital reclassification, waste elimination, and unit cost performance with a direct line to audited outcomes.
Proof Point
Elevation Engine™ in Action
A large IOU's lean transformation had enterprise sponsorship but stalled during implementation. Leaders viewed lean as compliance, not leadership discipline. The Elevation Engine provided the structural backbone — connecting leadership behaviors to operational outcomes in nine months.
$20M+
Verified Savings
70%+
Lean Maturity Gain
350+
Leaders Engaged
9 Mo.
To Measurable Shift
"When structure meets commitment, operational excellence becomes not an initiative — but the way work gets done."
Download Case Study →
Your programs are running.
Let's get the outcomes moving.
30-minute diagnostic. We identify the specific breakdown and tell you exactly what it would take to fix it.
Book Discovery Call →
About Optima

Built from the inside out.

Our purpose: to be the strategic partner that empowers utility leaders, boards, and policymakers to deliver safe, reliable, and affordable energy — advancing prosperity, public trust, and operational excellence across the industry.

Optima Advisory Partners was built on 11 years embedded inside a large Western IOU — across electric, gas, and power generation operations. Not advising from the outside. The work was running programs, not recommending them.

On the electric side: built Lean waste elimination from the ground up with a direct affordability mandate — savings tied to rate case outcomes, not internal scorecards. In power generation: scaled a full Lean operating system across all five Lean plays — leader standard work, visual management, daily management, problem solving, and standard work.

The $480M+ in documented savings isn't a case study. It's an audit trail built from the inside — through 162 A3 problem-solving sessions, 500+ leaders coached, and a 92.9% program scorecard held across multiple operating organizations in a compliance-driven environment.

We work with organizations where regulatory exposure, O&M performance, and capital accountability have to coexist — and where the cost of a broken operating system shows up in rate cases and FERC filings, not just missed KPIs.

Anne-Mari SebergerStart a Conversation →
Track Record

The credentials that matter to your CFO and your board.

  • $480M+ Hard Savings Documented across multi-year regulated utility programs. Audited. Not estimated.Expense/capital reclassification · Waste elimination · Unit cost governance
  • 72.5% YoY Lean Maturity Improvement LAMA-measured. Single organization. Sustained after program completion.Leader standard work · Command center design · A3 methodology
  • AI Governance Architecture Copilot rollout designed with intake process, accountability structure, and use-case framework — pre-deployment.Large Western IOU · Power Generation organization-wide
  • PMP Certified · 11+ Years Across IOU Operations OE leadership embedded across electric, gas, and power generation — in compliance environments where outcomes are audited.
  • 5–10× Average Client ROI Across engagements. No retainer for observation. Outcome-based program design.
Start Here

If your programs are running
but your outcomes aren't
let's talk.

A 30-minute diagnostic conversation. No pitch deck. No proposal. We identify the specific breakdown and tell you exactly what it would take to close the gap.

SYS.04 — The Integration Thesis

AI without an operating system is a new failure mode.

Every IOU is deploying AI tools, agents, and analytics right now. The question isn't whether your organization adopts AI — it's whether your operating infrastructure can absorb it without creating risks your regulators will find first.

01

AI literacy built into daily management

Not a training event. AI fluency embedded in leader standard work, visual management, and the daily operating rhythm — so adoption compounds instead of decaying.

02

AI governance with named ownership

A use-case framework that decides what gets built, who owns it, and how it's audited. Pilots by enthusiasm become liabilities in a compliance-driven environment.

03

Lean discipline as the adoption infrastructure

A3 thinking, standard work, and waste elimination give AI somewhere to land. The five Lean plays are how AI value survives contact with field operations.

04

Savings that survive reclassification

Hard savings tracked through expense and capital reclassification with a direct line to audited outcomes — so the value shows up in the rate case, not just the slide deck.

SYS.CHECK — AI × LEAN READINESSLIVE

Every AI tool in production has a named owner and an audit trail.

AI use cases are prioritized through a governed framework — not pilots by enthusiasm.

Frontline leaders can explain what your AI tools should — and shouldn't — be used for.

AI outputs feeding operational decisions get verified before they drive action.

Your AI adoption plan would survive a regulatory data request today.

Someone is accountable — by name — when an AI tool gets something wrong.

Lean maturity gains show up at the unit level — not just on the scorecard.

Your command center drives decisions — not just dashboards.

Projected savings survive Finance's reclassification into the rate case.

Leader standard work happens without corporate prompting.

Daily management surfaces problems the same week they occur — not at month-end.

Your last transformation program still runs now that the consultants are gone.

0/12 ANSWERED

AI GOVERNANCE
0/6
OPERATING DISCIPLINE
0/6
▸ AWAITING INPUT
Answer honestly. Your regulators will.
SYS.05 — Capabilities

Seven disciplines.
One operating system.

CAP.02

Operational Excellence Architecture

The five Lean plays — leader standard work, visual management, daily management, problem solving, standard work — designed as one system.

CAP.03

Affordability & Cost Governance

Hard savings validation with a direct line to audited outcomes.

CAP.04

Command Center Strengthening

From data-rich dashboards to decision-driving operations.

CAP.05

Enterprise Integration

OE, digital, and strategy unified into a single governed system — before they collide in the field.

CAP.06

Leader Development & Lean Coaching

500+ leaders developed through coaching and A3 facilitation. Behavior change that holds after the engagement ends.

CAP.07

Management of Change

Structured change governance for regulated operations — so transformation lands without creating the failure modes your regulatory filings will remember.

SYS.06 — How We Work

"I don't consult from the outside. I build operating systems from the inside — and I stay until they run without me."

PHASE 01

Diagnostic

Identify the specific breakdown — and the accountability gaps underneath it. No pitch deck. No proposal-shaped diagnosis.

PHASE 02

Design

Operating system architecture built for regulated environments — Lean, AI, and financial governance as one system.

PHASE 03

Build & Coach

Implemented alongside your team, inside your operating rhythm — not delivered as a deck and a goodbye.

PHASE 04

Measure & Transfer

Outcomes documented, ownership transferred. The system runs without us — that's the exit criteria.

SYS.07 — Proprietary Frameworks

The architecture behind the outcomes.

Leadership & Culture

Elevation Engine

Builds the behavioral accountability and operating rhythm that sustains maturity improvement after the engagement ends.

Operating System Design

Clarity

Integrates operational excellence, digital transformation, and strategy into a single governed, measurable system.

Financial Governance

Affordability PMO

Tracks expense and capital reclassification, waste elimination, and unit cost performance — with a direct line to audited outcomes.

SYS.08 — Proof

Elevation Engine™ in action.

Power generation organization-wide, at a large Western IOU. Nine months from baseline to a measurable shift in how work gets done.

LEAN MATURITY — MEASURED AT THE UNIT LEVEL+70% IN 9 MONTHS
MO.1 MO.3 MO.5 MO.7 MO.9 DAILY MGMT LIVE 350+ LEADERS ENGAGED +70% · $20M VERIFIED
$0M+Verified Savings
0%+Lean Maturity Gain
0+Leaders Engaged
0 mo.To Measurable Shift

"When structure meets commitment, operational excellence becomes not an initiative — but the way work gets done."

Anne-Mari Seberger, PMP — Founder of Optima Advisory Partners
ANNE-MARI SEBERGER, PMP
FOUNDER — OPTIMA ADVISORY PARTNERS
11+ YRS · ELECTRIC · GAS · POWER GEN
SYS.09 — About Optima

Built from the inside out.

Eleven years embedded inside a large Western IOU — across electric operations, gas operations, and power generation. Not advising from the outside. Building, running, and transferring the operating systems that delivered $480M+ in audited hard savings.

That record was built through 200+ structured improvement sessions, 500+ coached leaders, and an AI governance architecture deployed organization-wide — every number documented, every outcome with an audit trail.

$480M+HARD SAVINGS
5–10×AVG CLIENT ROI
93%INITIATIVE SUCCESS
PMPCERTIFIED
SYS.10 — Initiate

If your programs are running but your outcomes aren't — let's talk.

Thirty minutes. A diagnostic conversation about the specific breakdown in your operation. No pitch deck. No proposal.

▸ RESPONSE WITHIN ONE BUSINESS DAY · AMES@OPTIMAAP.COM

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Caught between rising costs and broken systems?

You’re not alone.

You’ve tried the playbook. You’ve done more with less. 
Now it’s time to rebuild from the inside out.

Transform Your Operations: You can’t fix what you can’t see.

The Gemba is where the real work happens — and where we always start.

You can’t fix what you can’t see. That’s why our transformation work begins at the source — on the floor, in the field, with the frontline.
We listen. We observe. We uncover what’s really driving cost, complexity, and constraint.
Then we help you clear the fog and lead forward with confidence.

Business Meeting

Innovation Strategy Sessions

Collaborative workshops that transform operational challenges into actionable roadmaps for efficiency and growth.

Brainstorming

Continuous Improvement & Change Management

Systematic approaches to eliminate waste and build sustainable processes that evolve with your business needs.

Electrician

Industry Benchmarking & Collaboration

Leverage proven best practices tailored to your unique operational environment for measurable results.

Our Passion

Expert Solutions for Complex Challenges

We're passionate about transforming operational challenges into opportunities. Our systematic approach combines lean principles with deep industry knowledge to deliver solutions that not only cut costs but create sustainable value for your organization and stakeholders.

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Tangible Outcomes That Impact Your Bottom Line

$500M+

in cost savings (and growing)

93% Success

We boast a 91% initiative success rate from idea to operationalization (industry average is 33%)

5-10X

return on investment within the first year

©2024 by Optima Advisory Partners.

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